Return and Refund Policy for Primera
At Primera, we are committed to providing high-quality products and ensuring our customers are satisfied. If for any reason you are not completely satisfied with your purchase, we offer a 60-day money-back guarantee. Please read the following details on our return and refund policy:
1. Eligibility for Returns
To be eligible for a return, you must contact us within 60 days from the date of purchase. Returns are only accepted for products that have not been fully used, and you must return the unused portion of the product in its original packaging.
2. How to Initiate a Return
To begin the return process, please reach out to our customer support team at [Insert Contact Information] with the following details:
Your order number
The reason for your return
Photos of the unused product (if applicable)
Once we confirm your eligibility, we will provide you with instructions on how to return the product.
3. Return Shipping
You are responsible for the return shipping costs. We recommend using a trackable shipping service to return your product, as we cannot guarantee receipt of returned items without tracking information.
4. Refund Process
Once we receive the returned product, we will process your refund within 7-10 business days. The refund will be issued to the original payment method. Please note that shipping fees are non-refundable.
5. Exceptions
Products that are damaged, opened, or used may not be eligible for a refund.
If the product was purchased through a third-party retailer (e.g., Amazon), please refer to their return and refund policies.
6. Exchanges
We do not offer direct exchanges. If you would like a different product, please return the item for a refund and place a new order.
7. Customer Support
If you have any questions or need assistance with your return or refund, our customer support team is here to help. Please contact us at [Insert Contact Information].
We want you to be satisfied with your purchase and are happy to help with any issues you may encounter. Thank you for choosing Primera!